Edit: I've spoken with the lady again and she really appreciates the offers to provide her family with furnishings, etc. However, the items that were in the truck were actually being sent to storage. So while they need to replace the stuff eventually, they have all of their immediate needs being met right now. So no donations are needed. But she and I thank you very much for offering the help.
But keep the advice coming! Thanks.
Subject: Moving problems -- need advice
From: Unfortunate Lady
Date: Wed, 11 Jun 2008 15:01:41 -0400
This is my first time posting to this list and I'm hoping that someone will
be able to help! My husband and I contracted with a moving company,
Broadway Express, to drive our belongings from Boston to Oakland, CA.
Yesterday, after the truck was packed by local professional movers, the
Broadway Express driver drove down Mt. Vernon Street, turned onto Storrow
Drive and promptly hit the Longfellow Bridge (11' clearance and a 13' 6"
truck), shearing off the entire top and sides of the truck and distributing
our belongings across the road. We have the standard moving insurance
offered by this company, which is $0.60/lb. In retrospect, we should
probably have tried to get better coverage, but who would have thought that
the truck driver would try to scrape the top 2.5 feet off of his vehicle?
My question for the list is: does anyone have experience in dealing with a
total moving disaster? How can we maximize our reimbursement? Most of the
furniture was damaged and a good deal was totally destroyed. The moving
company claims that we need to pay for the move in order to file a claim, so
they have already charged my credit card. This was our first experience
using professional movers and I can't say I enjoyed it.
Thank you in advance for any advice and let me know if you'd like to see
pictures -- I have a ton.